At ALBARIQ, we are constantly striving to
improve our customer back-up. The machines that
we sell come in for some pretty heavy-duty use,
many of them working constantly in contact with
water and dirt - a challenging combination.
The day a customer buys a machine, he makes an
investment - he acquires something that will
enhance his business. But all through its
working life he will have to spend money on it,
to ensure its proper performance and
productivity.
Our job is to make it as painless as possible
for him to do this. We can help a great deal by
two major aspects of Service:
Having technical staff who know what they are
doing and can service/repair our product
competently.
Supplying the replacement parts quickly and
efficiently.
ALBARIQ is fully equipped to deal with this
important aspect of the equipment distributor's
role. We are proud of our after-sales expertise,
which grows from month to month.
We are able to undertake Service Contracts with
our customers - a regular maintenance schedule,
especially on the bigger and more sophisticated
machines, means peace of mind for the user,
because of the enhanced productivity of his
equipment; it also means potential problems can
be nipped in the bud, before they become
serious.
Actually doing these things, rather than just
talking about it, is what separates the men from
the boys. What's more, we can do it for all the
product lines that we represent, not just the
mainstream ones.
So our expertise really does extend into this
vital area, as well as providing training for
our customers' personnel in the use of the
machines that we sell. Our Service Team contains
the same number of personnel as our Sales Team
and in addition to that, we have a General
Stores Manager with warehouse staff for dealing
with deliveries and stock control.
Copyright ALBARIQ, Post Box 20182, Dubai,
United Arab Emirates
Telephone: +971 4 285 2386 Fax: +971 4 285 3561
